New, unused product must be returned within 30 Days from purchase in the condition you received it and with the original box and/or packaging, including manuals, tags and power cords where applicable.
Items deemed to be less than new condition will be charged a 10% Restocking Fee. Customer will be responsible for the cost of shipping (& shipping insurance) the item back to a designated Dometic warehouse. It may take up to 10 business days for us to receive and process your return. Once processed, your refund can take up to 2-7 business days to appear in your account statement.
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Downloadable products are fulfilled immediately and cannot be cancelled unless the purchase is a preorder. Please refer to our refund policy if you would like a refund for a digital product or an order that has already shipped.
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Please be aware that if you purchased using a method other than credit card, you may be prompted to provide bank details so we may credit your account.
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