Returns and Cancellations

What is your refund policy?

New, unused product must be returned within 30 Days from purchase in the condition you received it and with the original box and/or packaging, including manuals, tags and power cords where applicable.

Items deemed to be less than new condition will be charged a 10% Restocking Fee. Customer will be responsible for the cost of shipping (& shipping insurance) the item back to a designated Dometic warehouse. It may take up to 10 business days for us to receive and process your return. Once processed, your refund can take up to 2-7 business days to appear in your account statement.

• If product arrives back to Dometic with any shipping damage, the shipper is responsible for a filing a claim. Dometic recommends that shipper purchase insurance for the full value of the product.

How do I request a refund?

To request a refund, contact Customer Service.

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How do I cancel my order?

Physically shipped purchases that are in stock are processed immediately upon completion and may not be able to be cancelled prior to shipment. If your order cannot be cancelled, you will get an email notification when the order is shipped. You can also look up your order to view the shipping status of your order. To request the cancellation, please contact Customer Service.

Downloadable products are fulfilled immediately and cannot be cancelled unless the purchase is a preorder. Please refer to our refund policy if you would like a refund for a digital product or an order that has already shipped.

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When will I see my credit appear in my account?

After receiving your returned product(s) and/or your completed letter of destruction (ELOD or LOD), your refund will appear in your account within 5 to 7 business days.

Please be aware that if you purchased using a method other than credit card, you may be prompted to provide bank details so we may credit your account.

More questions? Back to Main Help Page