More questions? Back to Main Help Page
More questions? Back to Main Help Page
More questions? Back to Main Help Page
More questions? Back to Main Help Page
If you have problems submitting your credit card payment you can contact Customer Service for help. When contacting Customer Service, please include any error message numbers you received, as well as the order number seen in the shopping cart.
More questions? Back to Main Help Page
For purchases of physical products, if you purchased using a credit card, you won't be billed until your product is shipped. This includes any backordered products. If your items are shipped separately you will be billed each time a product is shipped.
If you have preordered a digital or physical product using a credit card, you won’t be billed until the product is released and/or shipped.
Please note that online statements for credit cards and debit cards may display a pre-authorization of funds immediately after purchase. Pre-authorizations are typically removed from your credit card transaction history when the full charge processes and funds are withdrawn. However, in some cases, this process can take up to 2 business days for credit cards and 7 business days for debit cards. If you need assistance removing a pre-authorization from your card transaction history, please contact your bank or financial institution.
More questions? Back to Main Help Page
More questions? Back to Main Help Page
Instructions are provided during the checkout process for any tax-exempt individuals and entities.
More questions? Back to Main Help Page
More questions? Back to Main Help Page
More questions? Back to Main Help Page
More questions? Back to Main Help Page
Once your preorder authorization has expired, you must look up your order and reauthorize your credit card to complete the purchase.
More questions? Back to Main Help Page