Shipping Information

Has my order shipped?
Click here to look up your order and see the shipping status.

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How do I get my tracking number?
If your order has shipped, click here to look up your tracking number. Please be aware that some shipping methods do not come with tracking information.

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Do you ship to my country?
You can find a list of countries we are able to ship to displayed in the shopping cart during the purchase process.

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I live outside the US. Do I have to pay customs fees?
If you live outside the United States, custom and tariff fees may apply according to your country's import laws. These fees are not collected by this company, and this company does not have control of these fees.

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When will my backorder ship?
Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, additional stock will become available within a week. You will receive an email as soon as your product ships. If you purchased using a credit card, you will not be charged until your order has been shipped.

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Can I change my shipping address?
Unfortunately, you cannot change your shipping address after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted and our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the fulfillment warehouse and a credit will be made to your account.

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Can I change my shipping method?
Unfortunately, you cannot change your shipping method after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted and our system can no longer retrieve or change them.

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Update Remove Skip to content Apply promo code button Clicking it will navigate you to the Shopping Cart page. Clicking this button allows to proceed with purchasing either as authorized or unauthorized shopper Clicking this link will navigate you to the page where you can select additional products. dometicSI_LOGIN_BUTTON_DESCRIPTIVE_TEXT Clicking it will allow you create your account on the store as well as to provide your billing information. Clicking on this button takes you to the page where you can verify your order details. dometicSI_PREVIOUS_STEP_BUTTON_DESCRIPTIVE_TEXT Clicking it will navigate you back to check your billing information. Clicking it will navigate you to PayPal payment page. Clicking it will navigate you to PayPal credit payment page. Clicking it you will finish purchasing on the store. Clicking it will navigate you back to the shopping cart page. Clicking it you will be navigated back to update your payment method details. Clicking it you will be navigated back to update your billing address details. Clicking it will navigate you back to update your shipping address. Clicking it you will be navigated back to update your order details.